Match the operator
Find the operating company in the website footer or terms and compare it with the named regulator's register. For a shop, compare the licensed premises and address. The NGB verified-operators portal is an official starting point, while provincial boards provide jurisdiction-specific information.
Use the operator's complaint process
Record the date, transaction reference, disputed amount and the exact rule in question. Ask for a written response through the official channel. Keep screenshots of the applicable terms and receipts. Do not share passwords or identification in a public review.
Escalate to the appropriate authority
If the operator's process does not resolve the issue, follow the relevant regulator's complaint procedure. An offshore authority's jurisdiction differs from a South African board's. A directory inclusion does not guarantee that either authority can recover money or resolve a dispute.
Research edition: 15 October 2026. NGB guidance ↗